Manager of Member Experience

The Hudson County Chamber of Commerce is a 501(c)(6) not-for-profit organization located in Jersey City, New Jersey. Founded in 1888, the Chamber is the leading resource for driving economic growth and building vibrant communities by connecting, empowering, and advocating for its members. Its founding purpose is to foster, protect and advance the commercial, mercantile, financial, manufacturing, and civic interests of the residents and commercial enterprises located within Hudson County. The Chamber hosts dozens of member events annually and provides a variety of services designed to add value to its diverse membership.
 
Job Summary:
The Manager of Member Engagement will develop a deep understanding of all Chamber programs, activities, partnerships, and public resources to enhance member value. The manager will master strategies for selling, activating, retaining and engaging members to ensure the Chamber’s growth and success. The manager will identify and close new memberships; promote and sell events; promote and sell advertising and marketing opportunities, including a new community guide; and produce appropriate reports for the Board of Directors and President/CEO.
 
Duties and responsibilities:
(This listing is not inclusive of all duties and responsibilities that may be assigned or required.)
 

• Connect with members and future members to secure new and recurring membership dues, sponsorships, event participation, and other commitments.
• Promote and sell event sponsorships and tickets, advertising and marketing packages, including our new community guide.
• Educate members and future members to maximize their memberships using the Chamber website, member information center, and deals and offers.
• Understand member and future member goals, connecting and empowering them through targeted value-added activities, opportunities, and strategic partnerships.
• Conduct ongoing and special membership satisfaction, renewal, and cancellation surveys.
• Support accurate and up-to-date membership records and contact information using the Chamber’s CRM, in partnership with the Manager of Programming and Services.
• Prepare timely and accurate monthly reports on membership metrics and trends, working with the President and CEO to develop appropriate responses.
• Support the Board of Directors Membership Committee.
• Achieve key performance indicators set in conjunction with the President and CEO.

• Maintain the highest level of customer service to drive member satisfaction.
• Embrace our mission, vision and core values to be collaborative, responsive, effective, accountable and member focused.

• Self-motivated and managed, possessing strong sales, interpersonal, and analytical skills.
• Listen and communicate effectively, possess excellent organizational skills and advanced computer skills, and work flexibly in a small office environment.
• Seek creative, ethical, and positive membership solutions, exploring situations from several points of view to reflect the diversity of our members and communities.

• Bachelor’s degree in marketing, business or sales or a related field of study preferred, or 3-4 years of relevant experience.
• Computer literate, using Microsoft Office Suite, Google Workspace and proprietary software.
• Bilingual in Spanish, preferred.

• Possess a valid driver’s license and car to travel as required.
• Available to work on occasional early mornings, evenings, or weekends consistent with Chamber events and activities.
• Must be able to remain in a stationary position consistent with office work.
• Regularly lift 10 pounds of weight and occasionally up to 25 pounds for presentations and events.
• Must be able to work under regular and moderate levels of stress.