Manager of Programming and Services

Duties and responsibilities:

(This is a listing of primary duties and responsibilities and is not inclusive of all duties that may be assigned or required.)

Events 

• Drive member value by conceptualizing, producing and promoting programming and events that are responsive to member needs and that drive member value and benefits.
• Assist in the ideation, planning, and coordination of all events and activities.
• Manage appropriate site selection, negotiation, production and on-site or virtual facilitation of all Chamber programming and events.
• Create compelling registration and event pages to promote events and secure payments.
• With Chamber staff, identify and secure sponsors for regular, special and signature events to generate Chamber income.
• Represent the Chamber at select community and Chamber functions and meetings.
• Support the Board of Directors Programs and Events Committee and other Board and member committees as assigned.
• Achieve key performance indicators set with the President and CEO.

Communications 

• Conceptualize, create and produce collateral and outreach across all communications platforms, including the website, to support attendance and participation in Chamber programming and events in conjunction with Chamber staff and contractors.
• Manage Chamber advertising sales, marketing opportunities and income.

Administration

• Maintain accurate and up-to-date records and contact information using the Chamber’s CRM.
• Invoice and collect event fees, sponsorships and other financial commitments.
• Support the bookkeeper by inputting invoices into Quick Books Online and generating checks for bills payment.
• Support the President and CEO's daily operations and scheduling.
• Other tasks to support effective and efficient office operations as assigned.

Qualifications:

• Maintain the highest level of customer service and responsiveness to drive member satisfaction, creating a culture of care, quality, stewardship and accountability.
• Express a deep passion for the business community of Hudson County, NJ, the Hudson County Chamber of Commerce and its mission, vision and values.
• Possess a strong desire to curate memorable and valuable member experiences.
• Demonstrate an ability to work collaboratively and effectively.
• Listen and communicate effectively, possess excellent organizational skills and advanced computer skills, and work flexibly in a small office environment.
• Self-motivated and managed, possessing strong interpersonal, sales and analytical skills.
• An ability to seek creative, ethical, and positive solutions, exploring situations from several points of view to reflect the diversity of our members and communities.

Education and Experience

• Bachelor’s Degree in marketing, business, sales preferred or a related field or 3-4 years of relevant experience.

Physical Demands

• Must be able to remain in a stationary position consistent with office work.
• Regularly lift 10 pounds of weight and occasionally up to 25 pounds for presentations and events.
• Possess a valid driver’s license and car to travel as required, or able to travel to member offices and venues for programming activities as required.  
• Available to work on occasional mornings, evenings or weekends consistent with events.
• Must be able to work under regular and moderate levels of stress.